Canadian Consumer Information
Use these Canadian consumer information resources to protect yourself and your family when shopping online or off. You'll find tips on buying, how to avoid consumer problems, and what to do and where to complain if you run into trouble.
Shipping and Shopping Across the Canadian Border
Shipping charges, duties, taxes, and customs brokerage fees to bring goods into Canada.
Shipping charges, duties, taxes, and customs brokerage fees to bring goods into Canada.
RECOL - Report a Fraud Online
RECOL is a Web-based centre which gives Canadians a simple way to report fraud online.
RECOL is a Web-based centre which gives Canadians a simple way to report fraud online.
Online Shopping Safety
Industry Canada e-commerce guidelines to protect Canadian consumers shopping online.
Industry Canada e-commerce guidelines to protect Canadian consumers shopping online.
Air Travel Complaints in Canada
The Canadian Transportation Commission monitors the Canadian airline industry and handles consumer air travel complaints.
The Canadian Transportation Commission monitors the Canadian airline industry and handles consumer air travel complaints.
Canadian Bank Reform and the Consumer
Canadian bank reform legislation tries to balance consumer protection with the needs of financial institutions in Canada.
Canadian bank reform legislation tries to balance consumer protection with the needs of financial institutions in Canada.
Federal Government Consumer Organizations
Federal government departments, agencies and Crown corporations in Canada providing services, programs and consumer information to protect Canadians.
Federal government departments, agencies and Crown corporations in Canada providing services, programs and consumer information to protect Canadians.
ATM and Debit Card Security
Ten tips to protect Canadian consumers when using automated bank machines and debit cards. From the Canadian Bankers Association.
Ten tips to protect Canadian consumers when using automated bank machines and debit cards. From the Canadian Bankers Association.
Complaint Courier
Step-by-step instructions on what to do if you have a consumer complaint in Canada. Includes a letter wizard to help in writing a complaint letter.
Step-by-step instructions on what to do if you have a consumer complaint in Canada. Includes a letter wizard to help in writing a complaint letter.
Canadian Consumer Handbook
Tips and advice for Canadian consumers, and a directory of organizations across Canada that can help with consumer problems. From Industry Canada.
Tips and advice for Canadian consumers, and a directory of organizations across Canada that can help with consumer problems. From Industry Canada.
Do Not Contact Service
Get your name off those lists for telephone and snail mail advertising. From the Canadian Marketing Association.
Get your name off those lists for telephone and snail mail advertising. From the Canadian Marketing Association.
Canadian Consumer Information Gateway
Canadian consumer information from more than 400 federal government organizations, provincial and territorial ministries and NGOs involved in consumer relations. Browse through detailed topics or use Search.
Canadian consumer information from more than 400 federal government organizations, provincial and territorial ministries and NGOs involved in consumer relations. Browse through detailed topics or use Search.
Dispute Resolution
Information on ways to resolve disputes without going to court. From the Department of Justice Canada.
Information on ways to resolve disputes without going to court. From the Department of Justice Canada.
PhoneBusters
Collects information on telemarketing complaints across Canada and passes it to the appropriate law enforcement agency. Tells how to spot phone scams and how to report them.
Collects information on telemarketing complaints across Canada and passes it to the appropriate law enforcement agency. Tells how to spot phone scams and how to report them.
Advertising Standards Canada
This association administers the self-regulating standards and guidelines for the advertising industry in Canada. Consumer complaints too.
This association administers the self-regulating standards and guidelines for the advertising industry in Canada. Consumer complaints too.
Canadian Broadcast Standards Council
This is the place if you have complaints about what you see on Canadian television.
This is the place if you have complaints about what you see on Canadian television.
Canadian Council of Better Business Bureaus
Includes links and contact information for the Better Business Bureaus in Canada.
Includes links and contact information for the Better Business Bureaus in Canada.
Canadian Motor Vehicle Arbitration Plan
A free program which assists Canadian consumers in disputes with automobile manufacturers about quality and new vehicle warranties. Applies to leased vehicles too.
A free program which assists Canadian consumers in disputes with automobile manufacturers about quality and new vehicle warranties. Applies to leased vehicles too.
Price of Gas at the Pump
Think gas prices are too high, or oil companies are synchronizing prices? Here's what's legal under the Competition Act and what to do if you have a specific complaint.
Think gas prices are too high, or oil companies are synchronizing prices? Here's what's legal under the Competition Act and what to do if you have a specific complaint.